Shipping and Return

Shipping Policy:

Thank you for choosing Whimzy! We’re committed to ensuring your shopping experience is as smooth as possible. Here’s all you need to know about our shipping policy:

Order Processing:

• Orders are typically processed within 1-2 business days after payment confirmation.
• Orders placed on weekends or holidays will be processed the following business day.

Shipping Methods:

• Choose from various shipping options during checkout.
• Standard shipping usually takes 1-2 business days, while expedited options are available for faster delivery.
• Shipping costs are calculated based on your location and chosen method.

Order Tracking:

• Once your order ships, you’ll receive a confirmation email with a tracking number.
• Please track your order through our website or the carrier’s portal using the provided tracking information.

Shipping Restrictions:

• Currently, we only ship within India.
• Ensure your shipping address is accurate to ensure timely delivery.

Shipping Delays:

• While we aim for on-time delivery, unforeseen circumstances like weather may cause delays.
• Your understanding during such situations is appreciated.

Return and Refund Policy:

We want you to love your purchase from Whimzy. If you need to return an item, here’s what you need to know:

Eligibility for Returns:

• Items must be returned within 3 days of receiving your order.
• Items should be unused, in original condition, and in the original packaging.

Initiating a Return:

• Contact our customer support at [email protected] with your order number and reason for return.
• Our team will guide you through the return process and, if applicable, provide a return shipping label.

Refund Process:

• After inspecting your return, we’ll notify you of the approval or rejection of your refund.
• If approved, your refund will be processed to the original payment method within 5 business days.

Exchanges:

• We don’t offer direct exchanges. Return the original and place a new order for a different item or size.

Return Shipping Costs:

• Unless it’s due to an error on our part or a defective item, return shipping costs are the customer’s responsibility.

Responsible Use:

• We encourage responsible returns and appreciate your understanding.
• Repeated misuse of the return policy may lead to limitations on future return requests.

Contact our customer service at [email protected] for any questions or concerns. We appreciate your trust in Whimzy and hope you enjoy your shopping experience!