Thank you for choosing Whimzy.
Our commitment is to provide you with a seamless shopping experience. We have outlined our policies regarding payments cancellations, and refunds to ensure transparency.
For your peace of mind, we employ state-of-the-art payment gateways such as PayTM and Razorpay for all online transactions. It’s important to note that we do not store any sensitive payment information, such as card numbers or UPI details, on our servers.
At Whimzy, we recognize that plans can change unexpectedly. We’ve established a user-friendly policy to accommodate our customers’ needs for rescheduling service appointments.
Customers can initiate rescheduling requests by contacting our customer support team via email, phone, or our online platform. We request that rescheduling requests be made 24-48 hours before the original appointment time to facilitate proper scheduling adjustments.
Rescheduled service appointments are subject to availability. Our dedicated customer support team will collaborate with customers to identify a suitable alternative time slot based on their preferences and our availability.
Rescheduling requests made at least 48 hours before the original appointment incur no additional fees. In cases where fees apply, we will communicate these charges to the customer before finalizing the rescheduled meeting.
We encourage responsible use of the rescheduling option. Repeated rescheduling or misuse may result in additional fees or limitations on future rescheduling requests. Customers opting to cancel their service appointment instead of rescheduling are subject to our standard cancellation and refund policy.
Our customer support team maintains open communication throughout the rescheduling process, providing prompt responses and confirming the new appointment time. Customers will receive a revised appointment confirmation with updated details via email or WhatsApp.
In exceptional cases, such as unforeseen circumstances or force majeure events, rescheduling fees may be waived or refunded at the company’s discretion. The company reserves the right to make exceptions to the rescheduled policy on a case-by-case basis.
We offer diverse products and experiences, each with specific cancellation and refund policies detailed on the product page. We urge you to read these policies carefully before purchasing, as they become binding upon your transaction.
For all cancellations and rescheduling inquiries, please get in touch with us via email at [email protected] or on WhatsApp at +919354429342.
Since most products are services or DIY kits, returns are only sometimes accepted. However, for subpar services, please contact us at [email protected]; we will take appropriate actions per our policies.
